Terms of Service
Last updated: April 3, 2026
1. Acceptance of Terms
By accessing or using the Lavia website and services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not access or use our services. Lavia reserves the right to update these terms at any time, and your continued use of the service constitutes acceptance of any changes.
2. Description of Services
Lavia provides telehealth weight loss services, including online medical consultations, personalized treatment plans, and prescription medication management. Our services are provided by licensed healthcare professionals and are available to eligible patients in participating U.S. states. Lavia is not an emergency medical service. If you are experiencing a medical emergency, call 911 immediately.
3. Eligibility
To use Lavia services, you must be at least 18 years of age, a resident of a participating U.S. state, and provide accurate and complete medical information during your consultation. Eligibility for treatment is determined by a licensed clinician based on your medical history, current health status, and clinical guidelines.
4. Medical Disclaimer
Lavia facilitates access to licensed healthcare providers who prescribe medication when clinically appropriate. Treatment outcomes vary by individual. The information provided on this website is for general informational purposes and does not constitute medical advice. Always consult with your healthcare provider regarding any medical condition or treatment plan.
5. Payments and Billing
By purchasing a treatment plan through Lavia, you agree to pay the applicable fees as displayed at the time of purchase. All payments are processed securely through our payment processor. Refund policies are outlined separately and may vary based on the stage of treatment. Lavia reserves the right to modify pricing with advance notice to existing members.
6. Privacy and Data Protection
Your privacy is important to us. All personal and medical information is handled in accordance with our Privacy Policy and applicable laws, including HIPAA. We use enterprise grade encryption and security protocols to protect your data. Please review our Privacy Policy for complete details on how we collect, use, and protect your information.
7. Prohibited Conduct
You agree not to misuse our services, provide false or misleading information during your medical consultation, attempt to obtain medication for anyone other than yourself, interfere with or disrupt the operation of our platform, or violate any applicable laws or regulations while using our services.
8. Intellectual Property
All content on the Lavia website, including text, graphics, logos, images, and software, is the property of Lavia or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without prior written consent from Lavia.
9. Limitation of Liability
To the fullest extent permitted by law, Lavia shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability for any claim related to our services shall not exceed the amount you paid to Lavia in the twelve months preceding the claim.
10. Contact Information
If you have questions about these Terms of Service, please contact us at [email protected].